We spent several days researching Intellishop to provide this comprehensive Intellishop review. It’s our hope that this Intellishop review will help you make an informed decision. We want you to see whether this company is legit or a scam.
WHAT IS INTELLISHOP?
Intellishop is a mystery shopping company out of Perrysburg Ohio. Ron Welty started Intellishop in 1999.
WHAT DOES INTELLISHOP DO?
Intellishop works with clients from 55 different industries including major league baseball teams.
They provide these clients with crucial feedback on customer experience. Mystery shoppers provide this feedback by doing “shops”. These shops can be in real brick and mortar stores, on websites, or even on the phone.
Video Mystery Shopping
Not only do they provide mystery shopping for the companies they contract with, they now even do Video Mystery Shopping. This is mystery shopping but the shopping experience is actually recorded. This provides even better information for their clients.
Once a shopper completes a shop, they will then provide feedback. This feedback will be about their experience with the brand.
Intellishop then collects this information. They compile the information into meaningful reports. These reports then go back to the company that hired them. They also provide actionable steps to help their clients increase customer satisfaction. Intellishop calls this system INSITE REPORTS.
HOW DOES INTELLISHOP WORK FOR MYSTERY SHOPPERS?
Most people reading this Intellishop review are looking for information on how to work with this company as a mystery shopper. So we will focus the remaining part of this Intellishop review on this.
Once you sign up for Intellishop, if approved, you will get access to their online INSITE SHOPPER area. Here you will manage your account and find and apply for shops.
HOW TO FIND MYSTERY SHOPS
Finding mystery shops is pretty easy on Intellishop. Once you login to the INSITE SHOPPER area, you can browse the job board and apply for jobs there.
Or you can set up your account so that you’re emailed with shop offers.
There is even a Smartphone app that you can use to see shops when they become available.
Once you apply for a shop and get assigned, you’re assigned a scheduler. You must confirm the shop within 24 hours from your account in the INSITE SHOPPER area. If you do not confirm the shop and it gets cancelled, you may get a cancellation citation. You must email your scheduler to tell them that you cancelled.
There is a due date for every shop you’re assigned. You should complete your shop on our before this due date. Your report is due within 12 hours of the due date.
Intellishop is very strict with their shop guidelines so you should follow them carefully. There are several penalties that can cause a negative impact on your Intellishop account and these are:
This is a penalty for not completing the shop by the due date or for not notifying the scheduler that the shop could not be performed. This has a negative impact on your record.
This is a penalty for cancelling a shop after being assigned.
Incurring these citations can affect whether you get assigned shops so it’s best to follow their guidelines exactly as stated.
There is one positive citation and this is called a Hero Citation. This shows that a shopper can be counted on to perform timely and accurate jobs.
HOW MUCH DOES INTELLISHOP COST?
There is no cost to become a mystery shopper with Intellishop.
HOW MUCH MONEY CAN BE MADE WITH INTELLISHOP?
It’s clear that you will never make a full time income by being a mystery shopper with Intellishop. However, we were not able to find the exact amount of money you can make for each shop. We tried hard to get good information for this Intellishop review on the amount of money that can be made as a mystery shopper with Intellishop. The most we could find was other Intellishop shoppers saying they were able to make anywhere from $10 to $50 per shop.
We emailed Intellishop support several times to ask them what the average payment per shop is and they never replied to our emails.
What we do know is that if you’re paid $10 to $50 per shop, that’s not much money considering the work involved.
WHAT OTHER PEOPLE ARE SAYING IN THEIR INTELLISHOP REVIEW
It was impossible to get any feedback from the Intellishop staff. So, we looked to others posting their Intellishop review to get answers. This allowed us to see what former Intellishop users are saying.
To do this we scoured several review websites.
Better Business Bureau:
The Better Business Bureau shows an A rating for Intellishop and six reviews with an overall rating of 3.46 out of 5 stars.
These six reviews all seem to be complaining about the same thing which is that Intellishop did not pay them.
We do see several comments back from Intellishop saying that the reason they were not paid is because they did not adhere to their guidelines.
On the SiteJabber.com website, the Intellishop review had four reviews and an overall one star rating (at the time of this writing). All of the four reviews had one common theme which was that Intellishop does not pay for shops even when guidelines are followed.
Intellishop has a 3.9 out of 5 star rating on FaceBook with 172 reviews (at the time of this writing)
There are many positive Intellishop reviews left by mystery shoppers. However, the negative reviews again seem to have the same theme which is they were not paid by Intellishop.
Reviewers Were Scammed By Others Not Intellishop
We saw several reviewers that said they received a check from Intellishop and then the check bounced leaving them with a negative checking balance.
Intellishop responded saying that they only pay using PayPal and that any payments by check are a scam. In fact, on the BBB website it states:
“ATTENTION: BBB has been advised by Intelli-Shop that if you have received a cashier’s check from someone stating they are Intelli-Shop this is a FRAUD. Intelli-Shop NEVER sends checks, they pay their shoppers through PayPal.”
So Intellishop has warned its shoppers about this but it seems that there are still many that fall for this scam.
In fact, we saw one person who left an Intellishop review and they claimed that they had a check sent to them for $1,680. They were then instructed to forward $700 to two different people using Walmart money to money and money gram. Then, when they withdrew money from their account, the original $1,680 check got returned and they lost $1,400 plus NSF fees.
Intellishop responded saying this was a clear scam and that they never send checks.
On the Rip Off Report website there was one person who left and Intellishop review. This was a complaint about Intellishop. They said that Intellishop does not pay and that the company is a scam.
OUR EXPERIENCE WITH INTELLISHOP
While we have not become a mystery shopper with Intellishop, we have tried to contact the Intellishop support through email several times.
The first time we tried to contact Intellishop we sent an email to:
This email address is found on their website here:
the email bounced back saying:
“Your message couldn’t be delivered to email@example.com because the remote server is misconfigured. See technical details below for more information.”
This was not a good sign.
Then we completed their contact form here:
and still no response.
We even emailed Michelle Bostater found here:
and still no answer.
So we feel that if we cannot even get a response to a simple email, then how can we ever work with this company?
OUR VERDICT ON INTELLISHOP
With this Intellishop review we would love to have been able to fully recommend Intellishop.
We saw were a member of the Intellishop staff replied to a negative comment and stated:
“We were recently named one of the “Top Five Companies to Work For” by the shopper community for the second year in a row, and presented with this award at the annual Mystery Shopping Providers Association Shopper Conference.”
Now this may be true, but we cannot overlook the many Intellishop mystery shoppers who say they have not been paid as promised. As we said above, this seems to be the major complaint made by former Intellishop users.
Plus, we ourselves could never get a response from the company.
Is Intellishop A Scam?
While we cannot call Intellishop a scam, we also cannot fully recommend this mystery shopping company to our readers.
This may change as we get additional information, but at this time we must give this company YELLOW THUMBS UP. This means if you’re going to work with Intellishop, then you need to be very careful that you follow their guidelines to the letter. If you do this and do not get paid or have any issues, please let us know in the comments below.
Or, if you are using Intellishop as a mystery shopper and have great feedback, please leave that below as well.
RECOMMENDED WITH CAUTION
(Learn more about our rating guidelines.)